Director Of Knowledge Management
This is a remote position and will require travel to our hospitals. Position overview:
The Director of Knowledge Management is responsible for helping CURE International scale consistent, high-quality operations across its global network by ensuring that organizational knowledge, best practices, and proven ways of working are captured, standardized, and accessible.
The Director leads the development, governance, and continuous improvement of the CURE Way, CURE International's operating manual. The CURE Way establishes standardized operating procedures and best practices across clinical care, hospital operations, people operations, administration, and spiritual ministry. It serves as a practical guide for how CURE hospitals deliver care, onboard staff, manage hospital systems, and advance the ministry while maintaining consistent standards across the network.
Working closely with hospital leaders, network functional leaders, and technology teams, the Director helps identify, document, and disseminate best practices that strengthen performance across the organization. Through this work, the Director helps ensure that successful approaches can be consistently replicated across existing and future hospitals.
The Director also leads the development and ongoing refinement of the New Hospital Launch Playbook, providing a structured framework that enables new hospitals to achieve operational readiness and deliver high-quality, Christ-centered care from day one.
Why CURE?
Join a mission-driven organization where your leadership will shape how hospitals operate, how teams learn, and how life-changing care reaches more children around the world. This is an opportunity to build lasting organizational impact. You'll collaborate with passionate leaders across multiple countries, shape how CURE grows, preserve knowledge that transforms hospitals, and help launch future hospitals equipped to serve children and families for generations to come.
Key responsibilities:
- Enterprise Knowledge Strategy & Governance
- Content Development & Operational Standardization
- Knowledge Systems & Adoption
- Continuous Improvement & Hospital Expansion
Required qualifications:
- Bachelor's degree required; Master's degree in Knowledge Management, Organizational Development, Health Administration, Business Administration, or a related field preferred.
- Minimum of seven years of progressive leadership experience in knowledge management, organizational effectiveness, program management, operational excellence, policy development, or a related field.
- Demonstrated experience developing and managing complex operational documentation, policies, procedures, playbooks, operating manuals, or enterprise standards.
- Proven ability to lead cross-functional initiatives involving multiple stakeholders, competing priorities, and organizational change.
- Exceptional written communication skills with the ability to translate complex concepts into clear, practical, and actionable guidance.
- Christian maturity demonstrated through a personal relationship with Jesus Christ and alignment with CURE International's Statement of Faith.
Preferred qualifications:
- Experience in healthcare, hospital operations, international NGOs, or multi-site organizations.
- Experience implementing or managing knowledge management, policy management, document control, or learning management platforms.
- Formal training or certification in change management, organizational development, project management, process improvement, or related disciplines.
- Experience working across multiple countries and cultures in a mission-driven organization.
- French language proficiency preferred.
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