Level 4 Technician
Compucom
Hillsboro, OR
Compensation: $22.09 - $29.45 per hour
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.Our client is currently seeking a qualified Level 4 Technician to join their team onsite in Hillsboro, OR and provide end-user support. This role will work 12 hour shifts.SHIFT TIMES9AM-9PM Sun - Tue/Alt Wed9AM-9PM Wed - Fri/Alt Sat9PM-9AM Sun - Tue/Alt Sat9PM-9AM Wed - Fri/Alt SatDuties and Responsibilities:Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cablingAssisting with material control to ensure all required materials are available to complete the daily workEnsuring quality and safety guidelines are followedEnsuring ticketed requests are assigned, communicated, and addressed within client SLAPerforming quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessaryAssisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLAProven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systemsMechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documentsAble to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materialsStructured Network Cabling experienceCopper: Cat5, Cat5e, Cat6, Connector Types RJ45Fiber: Multimode, Single Mode, Connector Types – ST, SC, LCWIFI hardware experienceWireless LAN ControllersWireless Access PointsNetworking experienceIP Addressing, Layer 2 VLAN etcExperienced in Ethernet Switching hardwareChassis, Supervisor, Line Cards, Power Supplies etcTransceiver Types – SX, LX, SR, LR etcCable Troubleshooting Knowledge / ExperienceFluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR TestingFluke Aircheck: Wireless TestingAbility to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)Must be able to lift 35 lbs. soloMay be required to walk / sit / stand / crawl / kneel for extended periodsMust have excellent customer service skills and written / verbal communication skillsExperience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshootingKnowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networkingDemonstrated experience installing server systems and related components such as networking and storage equipmentFamiliarity with the operation and configuration of networking protocols, network card installation, switches, routers and similar componentsAbility to work in a fast-paced environment and offer effective solutions under tight deadlinesStrong problem-solving and root cause analysis skillsMust be capable of lifting 1U and 2U rack mounted servers up to 35 pounds and familiar with the use of pallet jacks, lifts, and general data center safety proceduresRack new servers and un-rack/remove old serversCable install & De-install / good wire management requiredMaintain a safe work environment with strict inventory control processesCleanroom experience (a recommended plus)Intermediate experience with Windows 2016/2022 installation and configuration including:Features need to know rolesDisk ManagementUser AdministrationOS troubleshooting to identify build issuesAdding SAN drives/MPIONetwork ManagementIntermediate experience with server hardware Client DL360/380 Gen8, Gen9, Gen10, and BL460 Gen8, Gen9, Gen10Experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issuesRaid configuration/ logical drivesiLO configurationServers and C7000 enclosuresOnboard AdministratorVsphere 6.5/7.0 vcenter experienceMicrosoft failover cluster knowledge and installation experienceMicrosoft NLB cluster knowledge and installation experience Skills and Qualifications:Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of educationMinimum 4+ years of combined experience in a site support technician and / or infrastructure technician role (or similar experience)Data Center experience requiredMinimum 3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices requiredMinimum 3+ years of combined experience working in data centers, labs, or server room environments requiredMaintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and or RequestsProviding incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware componentsProviding service request support and working with remote network support teams to install hardware or patch cables to enable new services for customersParticipating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration Data Center Maintenance:Proactive walkthrough for failed hardwarePhysical audit of supported systemsProper disposal of hardware and media following client guidelinesManage incident & request tickets assigned to queueValidate server(s) / taskContact client for information / request downtime etc.Diagnose problem, remotely if possible / on site if required – order parts as requiredRepair / replace / configure as required within scopeComplete paperwork Landings:Validate server(s) landing requirementsContact client as required for informationPhysical land of hardware in correct locationBuild to proper configuration according to client requirements and cut sheetRequest tasks from required groups for additional servicesMonitor tasks for completion or problems and escalate to appropriate parties to resolveUpdate asset tracking system with server name, location, and owner Decoms:Validate serverInform client of decomRequest decom tasks from required groups to remove server(s) from their servicesValidate that dependent services have been haltedPower off and remove server(s)Dispose of hardware as requested by owner BackUp / BAR Support:Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contactsCoordinate tasks with other client techsPhysical installation of backup hardwareInstall operating system on backup server hardwareMaintain client required trainingMedia Management:Eject tapes from tape libraries in accordance with disaster recovery targetsPrepare and ship tapes to offsite storage vendorReceive tapes from offsite storage vendorLoad tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restoresPerform post-tape load processes on tape librariesRecall tapes from offsite storage vendorManage on-site surplus tape inventoryManage the tape lifecycle using backup and library software, and any third-party toolsDispose of damaged or EOL tapes in accordance with client information security policiesMonitor and respond to media errors and tape alerts from backup software and tape libraries Wage Range:The rate for this position is between $22.09 - $29.45 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.Benefits:The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.W2 only, no Corp to Corp.Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
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