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Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:As a working leader of the Customer Service group, the Customer Service Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Customer Service Agents.
Key Duties:- Leads the Customer Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
- Ensures that the Customer Service Agents follow proper procedures.
- Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
- Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
- The Team Captain will also perform Customer Service Agent duties.
Required
- A minimum of 6 months of customer service or airline operations experience.
- Ability to lead, direct and motivate teams for optimum performance.
- Strong active listening and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule to include nights, weekends and holidays.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- A minimum of 1 year of customer service or community service experience.
- Previous leadership experience.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate: USD $21.32/Hr. Total Rewards:Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Join our team as a day shift , full-time , Medical Surgical 3 West Patient Care Technician (PCT) in Westwood, NJ.
You may be eligible for a sign on bonus of up to $5,000.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- Learn more about the benefits offered for this job.
Get to Know Your Team:
- Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
Learn About a Day in the Life of a PCT:
Responsibilities
The Patient Care Tech works alongside doctors, nurses, and other healthcare professionals to provide direct patient care in a variety of healthcare environments. The Patient Care Technician I plays a vital role in the healthcare delivery setting, often having more patient contact than any other team member, including doctors and nurses.
Qualifications
Job Requirements:
- High school diploma or GED equivalent.
- 1+ years of patient care experience.
- Basic Life Support (BLS) certification.
Preferred Job Requirements:
- Certified Nursing Assistant (CNA)
Pay Range Minimum: $15.13/Hr.
Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.
Join our team as an evening shift , full-time , Sterile Processing Technician (SPT) in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- Learn more about the benefits offered for this job.
Get to Know Your Team:
- Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
Responsibilities
- Responsible for overseeing activity on all shifts and actions.
- Monitor all sterilizer activity in all areas within the hospital, and check for accuracy of records and performance.
- Assist the director where needed, rotating shifts when needed.
- Ensure adherence to hospital, state, and departmental policies and procedures.
Qualifications
Job Requirements:
- Certified Registered Central Sterile Tech (CRCST)
Preferred Job Requirements:
- High School diploma or equivalent
- Two (2) years of central processing
Pay Range Minimum: $20.14/Hr.
Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.
Join our team as a day shift , full-time , Interventional Radiology Special Procedures Technician in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financi al well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Learn more about the benefits offered for this job.
Get to Know Your Team:
- Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
Responsibilities
- The Special Procedures Tech is responsible for assisting the Physician during interventional radiological procedures.
- Provides assistance to Physicians, other Radiology Technicians, and Registered Nurses in the performance of more complex procedures.
- Coordinates the daily activities within the Interventional Radiology Department.
- Performs diagnostic radiographic procedures in accordance with approved technique and the ALARA limits.
- Positions the patient on the examining table and sets up and adjusts equipment to obtain optimum view of the specific body area as requested by the physician.
- Functions to work independently and in a cooperative manner in teamwork teamwork-oriented atmosphere within the department and hospital-wide.
- Explains procedures to the patients to reduce anxiety and obtain cooperation.
- Under the direction of a Radiologist or Vascular Surgeon, performs all Interventional procedures on all patient populations.
- Prepares and maintains a sterile environment by using aseptic techniques, drapes, equipment, and solutions while assisting the interventional radiologist.
- Practices established principles of radiation safety and protection.
- Demonstrates appropriate and effective use of all radiographic equipment and computer systems such as RIS, PACS, and other hospital-based computer or PC systems.
- Utilizes time productively and appropriately with respect to patient flow, room use, stocking of supplies, and clerical duties to increase department efficiency
Qualifications
Job Requirements :
- High School diploma or equivalent.
- 2+ years’ experience as a Radiology Technician.
- Graduate of an accredited Radiology Technology program.
- NJ Diagnostic Radiology License.
- American Registry of Radiologic Technologists (ARRT) Certification.
- Basic Life Support (BLS) Certification.
Preferred Job Requirements:
- 2+ years’ experience in Interventional or Cath lab.
Rate of pay is determined based on experience and education , and may include other pay components such as differentials and call pay based on role.
Join our team as a day shift , full-time , Certified Medical Assistant (CMA) in Northvale, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- Learn more about the benefits offered for this job.
Get to Know Your Team:
- Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
Learn About a Day in the Life of a Medical Assistant:
Responsibilities
The Medical Assistant Certified (CMA) provides superior patient care and perform both clinical and administrative tasks.
- Enters, maintains, and reports all medical history, medical coding, and files claims using Electronic Medical Record (EMR).
- Greets, prepares, and takes patients to examination room, this includes:
- Taking patients’ vital signs, temperature, pulse, blood pressure, height, weight, and medical history.
- Understanding, properly documenting, and conveying reason for visit or medical complaint.
- Recording and updating all patient information from pulse oximetry, changes in allergies, and pain levels in EMR.
- Performing venipuncture and electrocardiograms, as ordered by the physician.
- Collecting, preserving, and properly labeling laboratory specimens, bodily fluid, and blood samples.
- Providing patients with privacy, comfort, safety and hygiene.
- Assists the Practice Physician during examinations.
- Explains medical procedures to patients and provides instruction to patients about medication and special diets under the direction of the physician.
- Sterilizes and prepares medical instruments. Ensures patient exam rooms are disinfected, orderly, and ready for incoming patients.
- Assists in maintaining inventory and stocking supplies, instruments and equipment for all exam rooms.
- Maintains appropriate paperwork for inventory control and reviews orders received for completeness.
- Addresses and requests referrals and other insurance authorizations in addition to passing along patient information for prescription, x-ray or lab requisitions to necessary parties. This includes calls to pharmacies, hospitals, and labs.
- Draws and conducts injection of vaccines, medications, and intradermal injections.
- Monitors refrigerator temperature and logs for all refrigerated vaccines and medications.
Qualifications
Job Requirements :
High school diploma or GED equivalent.
Graduate from an accredited medical assistant/medical technologist school/program.
Current national certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
Basic Electronic Medical Record (EMR) and Microsoft Office knowledge.
Preferred Job Requirements:
Associate’s degree.
1+ years’ experience in a hospital or physician practice setting.
Pay Range Minimum: $18.31/Hr.
Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.
Join our team as a weekend shift, full-time, Cat Scan Technician (CT) in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Learn more about the benefits offered for this job.
Get to Know Your Team:
- Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
Responsibilities
This position is responsible for assisting in the delivery of personalized, professional, and quality patient care, internal and external customer service, performance of all CT examinations, transportation of patients to and from Imaging Services, preparation of all departmental paperwork, answering the department’s telephone, scheduling of patients, entering and retrieving patient information from the Picture Archiving Communication System (PACS) and Hospital Information System (HIS) and maintaining the work area in a clean and organized manner
Qualifications
Job Requirements:
- Graduate of an accredited school of Radiologic Technology.
- Registered by the American Registry of Radiologic Technologists (ARRT) as an RT.
- CT Certification or certification eligible with successful completion of certification within 6 months of hire.
- Licensed by the Department of Environmental Protection Bureau of X-ray compliance State of New Jersey.
- Basic Life Support (BLS) Certification.
Preferred Job Requirements:
- Previous employment as a Radiology Technologist.
Pay Range Minimum: $35.68/Hr.
Rate of pay is determined based on experience and education and may include other pay components such as differentials and call pay based on role.
Join our team as a day shift, full-time, Radiology-A Radiology Technologist in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Learn more about the benefits offered for this job.
Get to Know Your Team:
- Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
Responsibilities
This position is responsible for assisting in the delivery of personalized, professional, and quality patient care, internal and external customer service, performance of all diagnostic x-ray examinations, transportation of patients to and from Imaging Services, preparation of all departmental paperwork, answering the department’s telephone, scheduling of patients, entering and retrieving patient information from the Picture Archiving Communication System (PACS) and Hospital Information System (HIS) and maintaining the work area in a clean and organized manner
Qualifications
Job Requirements:
- Graduate of an accredited school of Radiologic Technology
- Licensed by the State of New Jersey Department of Environmental Protection Bureau of X-ray Compliance
- Basic Life Support (BLS) Certification by the American Heart Association (AHA) or American Red Cross (ARC).
Preferred Job Requirements:
- Previous employment as a Radiology Technologist
- Registered by the American Registry of Radiologic Technologists (ARRT)
Pay Range Minimum: $26.80/Hr.
Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.
Join our team as a day shift , full-time , OBGYN Certified Medical Assistant (CMA) in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- Learn more about the benefits offered for this job.
Get to Know Your Team:
- Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
Learn About a Day in the Life of a Medical Assistant:
Responsibilities
The Medical Assistant Certified (CMA) provides superior patient care and perform both clinical and administrative tasks.
- Enters, maintains, and reports all medical history, medical coding, and files claims using Electronic Medical Record (EMR).
- Greets, prepares, and takes patients to examination room, this includes:
- Taking patients’ vital signs, temperature, pulse, blood pressure, height, weight, and medical history.
- Understanding, properly documenting, and conveying reason for visit or medical complaint.
- Recording and updating all patient information from pulse oximetry, changes in allergies, and pain levels in EMR.
- Performing venipuncture and electrocardiograms, as ordered by the physician.
- Collecting, preserving, and properly labeling laboratory specimens, bodily fluid, and blood samples.
- Providing patients with privacy, comfort, safety and hygiene.
- Assists the Practice Physician during examinations.
- Explains medical procedures to patients and provides instruction to patients about medication and special diets under the direction of the physician.
- Sterilizes and prepares medical instruments. Ensures patient exam rooms are disinfected, orderly, and ready for incoming patients.
- Assists in maintaining inventory and stocking supplies, instruments and equipment for all exam rooms.
- Maintains appropriate paperwork for inventory control and reviews orders received for completeness.
- Addresses and requests referrals and other insurance authorizations in addition to passing along patient information for prescription, x-ray or lab requisitions to necessary parties. This includes calls to pharmacies, hospitals, and labs.
- Draws and conducts injection of vaccines, medications, and intradermal injections.
- Monitors refrigerator temperature and logs for all refrigerated vaccines and medications.
Qualifications
Job Requirements
High school diploma or GED equivalent.
Graduate from an accredited medical assistant/medical technologist school/program.
Current national certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
Basic Electronic Medical Record (EMR) and Microsoft Office knowledge
Preferred Job Requirements
- Associate’s degree.
- 1+ years’ experience in a hospital or physician practice setting.
Pay Range Minimum: $18.31/Hr.
Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.