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Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.
Key Duties:- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
- Ensure cabin accommodations.
- Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.
- Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.
- Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
Job-Specific Experience, Education & Skills:Required
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- A minimum of 1 year of customer service or community service experience.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate: USD $19.10/Hr. Total Rewards:Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
In general, this position is intended that the DHE Area Manager is to spend most of their time improving the area processes by partnering with engineering on capital projects and repetitive downtime issues, reducing waste, improving throughput through increased efficiency, and standardizing the Production Team Members training and testing.
What you will do:
These responsibilities include but are not limited to:
➢ Play a central role in developing and reviewing pay-for-skill standards & implementation in
their areas. This includes the administration of pay-for-skill testing.
➢ Provide the training of the operators in their areas, to encourage continuous skills upgrade
and rotation within each shift.
➢ Responsible for the training manuals in their area and the tools to access knowledge and
skill level.
➢ The DHE Manager is expected to attend all daily production and/or maintenance related
meetings.
➢ Assist in achieving the mill’s goals by being a functional contributor in the leadeship team.
➢ Collaborate with Area Engineers in root cause analysis for all downtime events >30 mins (or
accumulating to >2 hrs per month), using all available resources (SC personnel, NT,
personnel at other OSB facilities, OEMs, consultants, etc.).
➢ Analyze data (downtime, throughput per shift, operator effectiveness, shift differentials) in
order to set priorities for maintenance, operator training, and shift teamwork.
➢ Assist in prioritizing work request/work orders by ensuring the correct data is collect on an
ongoing basis, in an analyzable format.
➢ Provide the continuity & resource for PIT teams that are formed in their areas to address
opportunities for improvement in performance or housekeeping.
➢ Will assist shift supervisors & the production manager in their efforts to manage safety &
housekeeping standards.
➢ Responsible for process improvement in housekeeping and identifying individual members
that need improvement or excel in housekeeping.
➢ Responsible for safety requirements in their area (unsafe conditions).
➢ Work with the Area and Process Engineer(s) to coordinate operator input for engineering to
address frequent downtime issues, throughput enhancements, or MORE objectives.
➢ Coordinate monthly best practice reviews with other OSB facilities with similar equipment.
➢ Coordinate improved constructive engagement of OEMs, to ensure we benefit from the best
practices developed elsewhere in the industry.
➢ Coordinate maintenance priorities in their areas with the area maintenance leads.
➢ Actively participate in pre-task assessments and nonroutine work in the area.
➢ Coordinate the collection of SSOP, LOTO procedures and safe work practices associated with
their area and cataloging of them in CMMS and/or the site SSOP database.
➢ Ensure consumable inventories are maintained in their areas.
➢ Other duties and responsibilities as assigned by the Production Manager.
Qualifications you will need:
- Bachelor’s Degree in Engineering or Wood Science or equivalent combination of education
and experience
➢ 3+ years’ experience in manufacturing in the wood products industry (OSB, MDF or Plywood
preferred)
➢ Excellent Project Management skills
➢ Strong mechanical and electrical knowledge and aptitude
➢ Strong written and verbal communication skills
➢ Advanced computer skills including MS Office software
Outstanding benefits package including:
- Benefits starting Day 1
- Competitive starting pay
- On-the-job training
- A culture that strongly believes in promoting from within
- Medical, Dental & Vision
- 401K with company match and additional retirement contribution
- Employee Stock Purchase Plan
- Life Insurance
- Disability Insurance
- Paid vacations and holidays
Apply:
If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: https://www.westfraser.com/careers/current-opportunities
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process. Be sure to attach your resume to your online profile as resumes will not be accepted at the site. No phone inquiries, please.
West Fraser is a diversified wood products company producing lumber, OSB, LVL, MDF, plywood, pulp, newsprint, wood chips, and energy with over 60 facilities in Canada, the United States, and Europe. We are the largest lumber producer in North America, a leading global manufacturer of wood-based panels, and the world’s largest producer of oriented strand board (OSB).
We are a growing company, believe strongly in promoting from within, and pride ourselves on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company.
West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace (DFW).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.